Corporate Governance, including risk management, compliance, complaint management and social responsibility are ultimately the responsibility of the Board and Senior Managers. It requires a culture of compliance and genuine commitment, resources, training and operational support. Failure to comply with risk and compliance obligations also leaves the business open to breaches and fines, risk to their employees, reputation, but also personal liability risks for Directors and Management.

The concept of Corporate Social Responsibility (CSR) is generally understood to mean that corporations have a degree of responsibility not only for the economic consequences of their activities, but also for the social and environmental implications. Corporations have come to recognise that part of being a good corporate citizen includes respecting the human rights and psychosocial needs of those who come into contact with the corporation including employees, contractors and consultants.